Private Job in Delhi: Chat Support Executive
Deliver Exceptional Customer Service Through Online Chat Channels
As a Chat Support Executive, you will play a crucial role in delivering exceptional customer service through online chat channels. Your primary responsibility will be to assist customers with their product inquiries, troubleshooting issues, and provide general support. To excel in this role, you must possess excellent communication skills, maintain a customer-centric mindset, and collaborate effectively with other teams.
Location: Delhi, Delhi
Salary: ₹16,500 – ₹20,500 per month
Job Type: Full-time, Fresher
Shift and Schedule: Day shift, Night shift
Benefits:
- Flexible schedule
- Paid time off
Responsibilities:
- Provide timely and accurate responses to customer inquiries via chat.
- Address customer concerns, resolve issues, and ensure a positive customer experience.
- Demonstrate a strong understanding of our products/services to effectively assist customers.
- Collaborate with other teams to escalate and resolve complex issues.
- Document and track customer interactions in the system.
- Stay informed about product updates and changes to provide accurate information to customers.
- Identify opportunities for process improvements and contribute to enhancing the customer support workflow.
Qualifications:
- Minimum of 1 year of experience in a similar chat support role.
- Strong written communication skills with a keen attention to detail.
- Familiarity with customer support software and chat platforms.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills and the ability to think critically under pressure.
- Customer-focused attitude with a commitment to providing excellent service.
- Proven ability to work effectively in a team.